Information for Trade Customers

Information for Trade Jewellery Buyers

Amberetc.co.uk website 

The Amberetc.co.uk website is operated by Amber etc... Ltd, registered in England and Wales under no. 6830405. 

Pricing policy.

Unless you have a TRADE ID and are logged on to the system using your TRADE ID and password, all prices displayed will be RRP. Only signed-in TRADE BUYERS have access to trade prices and discounts. Non-registered users are shown the Recommended Retail Price (or RRP) also called a "List price". List price will also be displayed to trade account users at the bottom of the product description as a guide retail price, demonstrating potential profits.

Obtaining a TRADE ID

If you are a jewellery business and actively trading, we invite you to create your TRADE ACCOUNT. After you create your trade account, please call our office on 01204 895514 to have your account activated. Successful activation will be followed by a welcome email containing a link to your account area, where you will be requested to set up your secure password. Once the password is submitted, you will have full access to our stock at TRADE PRICES.

Finding an item 

Type of available search tools:

  • Main menu: Search by type: Earrings, Pendants, Necklaces, Sets, etc...
  • Links menu: Catalogues by stone.
  • Search box: Type a keyword i.e.: Star
  • #HashTags: Catalogues by type, design, colour, etc. (Example:  #Stud Earrings, #Cat Jewellery, #Butterfly, #Cognac amber)

As we have a very extensive range of jewellery, to save you time, this website has some useful features to help you find what you are looking for. Each product description page has a list of Sub-catalogues or #HashTags related to the product characteristics. This may be the type of stone, shape, style, colour, etc., so if, for example, you are only interested in #Cognac amber, clicking on the link will pull a nice list of products only relating to your #HashTag. You may also use our site's search engine and type a specific word. 

Placing an order

Trade Buyers must remember to Sign In. Please Sign In using your TRADE ID and password. You will know you are logged in when "List Price" and "Price" on the product description page show different values. If both show the same value, you are not logged in. To order multiple of the same item, please enter the required number in the "Quantity" box and click "Add to cart". 

To check cart content, click on the "View cart" link. If your order reached a discount threshold, you can apply a promotional discount coupon to your order. Sometimes we email them to you at random. A full discount table for TRADE BUYERS is available here.  

If you are happy with your cart content and discounts, and provided that you have met the Minimum Order Requirement, you can proceed to "Checkout".

Checkout

Fill out delivery and billing details. If you have placed orders with us before, you can choose from the list of your stored details to save you the trouble of retyping. If your billing address is the same as your delivery address, tick the box " My billing information is the same as my delivery information." You might want to "Click to calculate shipping" button to make sure the correct amount is charged for delivery. P&P charges for TRADE BUYERS are available here.  

Payment methods

We accept bank payments and cheques. PayPal option is for international customers without UK bank accounts. 
You may add a message to your order. If you want your order to be delivered on a specific day, etc., then press Review Order, make sure all information is correct, and press Submit Order. 
We will contact you shortly after to confirm your order. We will also advise you on delivery dates so you will know exactly when and what is coming, helping you plan better. 

Stock and deliveries

All items are manufactured as per the order received. It might take from 3 days to 5 weeks from the date your purchase order is placed and paid for. It all depends on how busy our workshop is. It is always best to contact us to ensure we can meet your deadlines. If you are thinking of ordering Christmas stock, it is best to place an order no later than the beginning of October. You will also be notified by email of your order progress so you know when the order is being worked on, received in our head office or dispatched to you. Orders are insured and sent via Royal Mail SPECIAL DELIVERY. We will issue you a tracking code before dispatch. 

Any questions or problems you may have, please feel free to call our UK office. We are here to help and to further improve the service. Your satisfaction is very important to us. Our clients have known over the years that we DO care and we are grateful for your continued support.